Ordering Information and Frequently Asked Questions

• Where are you located?
  We are currently an internet-only business and are not located in a retail store. Our business is located in Colorado.

• Do you have catalogs to send out?
  We do not have catalogs. Our products are in our online catalogs that can be viewed from our website.

• How can I see what products you carry?
  Browse our online catalogs. We offer a huge selection of invitations from all of the major printing companies, including Birchcraft, Carlson Craft, Checkerboard, Elite, Chase, Regency, Stylart and more.
  
  We also offer more invitations that may not be listed in any of our online catalogs. If you have seen something in an invitation catalog from your local wedding or stationery store that you are interested in, just write down the item # along with the printing company, the name of the catalog in which it is located and the page number. Then visit our Request a Quote page and fill out as much information you have. We will be happy to give you a price quote. (For more information, see How can I receive a price quote?.)

• If I see something I like in a stationery store, how do I know whether or not you carry it?
  We carry catalogs from almost all of the major invitation printing companies. And if we don't currently carry it, we probably can get it for you. Please ask us!

• What are your discounted prices?
  We offer 35% off of the retail catalog prices on all invitations and announcements (except for Encore Studios)! We also will take 35% off of the matching items for your ensemble, including reception cards, response card and envelope sets, informals/thank you notes, printing of your return address and envelope liners (except for Encore Studios).
  
  We offer 20% off all wedding, Bar and Bat Mitzvah, and party accessories, including personalized napkins, favor boxes, matches, toasting glasses and place cards. We also offer 20% off all stationery products.
  
  We will beat any other price quote you may have received from any of our online competitors for the same items. Please just provide us with the written quote (email or fax) and we will give you a price quote with a better price. You may Contact Us for more details.

• How can I receive a price quote?
  To receive a quote for any invitation or item we carry or to see if we carry a particular invitation, item or catalog, please click on the Request a Quote link located on the left-hand side or top of any page on our website. This will take you to our secure Quote Form. Fill in as much information as possible. Use the Additional Information or Questions box at the bottom of the page for any comments, questions or other information you may have. Once we receive the quote, we will send you back a discounted price estimate within 24 hours, usually a lot quicker.
  
  While we try to be as accurate as possible when sending you price estimates, occasionally errors can be made. You will receive a detailed invoice with your final total for each item once you've placed your order.

• Can I order a sample?
  Samples are usually available for the invitations featured on our website. There is a $3.00 shipping and handling charge for each sample. Samples are ordered from the manufacturer on an as-needed basis, so it may take up to 7 to 10 business days to receive.

• When should I order my invitations?
  We recommend ordering your invitations at least 3 to 4 months prior to your event in order to have enough time to assemble the invitations, and either address them yourself or have them addressed by a professional calligrapher.
  
  It is also always a good idea to have a little bit of leeway just in case the printer makes an error and an item needs to be reprinted. Although rare, it does occasionally happen.

• How do I place an order?
  You may place your order in several different ways:
  
  1. If you are ordering any items from the Birchcraft or Carlson Craft catalogs, to order an invitation that you are viewing, you may follow the ordering instructions that are listed on that page.
  
  2. If you've received a quote from us or haven't received a quote but would like to order an item listed on our website, you may select the Place an Order link located on the top and left-hand side of every page on our website. This will take you to our secure Order Form. Just follow the instructions and press the Submit button when finished.
  
  3. You may send us all of your information for your order in an email to marilyn@notjustinvitations.com. Please include the items wanted, quantity, ink color, typestyle and personalized wording for each item.
  
  4. If you have your order information in a Word document, you may attach it to an email and send it to marilyn@notjustinvitations.com. Please include the items wanted, quantity, ink color, typestyle and personalized wording for each item.
  
  5. You may call us at 720-519-1330 and give us your order over the phone.
  
  No matter what method you use to place your order, once we receive it we will carefully review it and create an order sheet that lists all of the details of your order. We will email it back to you for your review, along with any questions and/or any wording etiquette suggestions we may have. We will work with you until your order is exactly as you want it. Once you have reviewed and approved the order sheet, we will send you a invoice with your final total and payment instructions.

• What quantity of invitations should I order?
  Once you have your guest list, count one invitation per household. Adult children should receive their own invitation. Invitation quantities are usually purchased in quantities of 25, so you should round up to the next quantity of 25 and then add an additional 25. Ordering an additional 25 with your original order is a lot less expensive than ordering 25 later.

• Do I need to order a proof of my order?
  It is highly recommended to order a proof of your invitation order. A proof can be faxed or emailed to you. A proof is not an actual printed invitation, but is a black and white copy of your printed items and its purpose is to show how your wording is typeset on each printed item. You will be able to verify the layout and spelling, as well as the lettering typestyle you selected, and make sure the item is printed as ordered. Alterations to your original order may result in an additional charge. Please contact us for more details.
  
  The cost of a proof varies, depending on which invitation manufacturer from which you order. Some manufacturers charge for the entire order, while other charge per item. Please Contact Us for the exact costs for proofs of you order.

• Can I order additional envelopes with my invitations?
  Additional envelopes may be purchased in quantities of 25. It is always a good idea to order extras to allow for mistakes made when addressing the envelopes. For invitations that include double envelopes (outer and inner envelopes), you may order just extra outer envelopes or both extra outer and inner envelopes. Prices for additional envelopes vary, depending on the invitation manufacturer, whether you have a printed address on the outer envelope flaps and whether you?ve added envelope liners. Please Contact Us for the exact cost for additional envelopes for your invitations.

• Do you charge sales tax?
  Sales tax of 4.1% will be charged only if your order is shipped anywhere in the state of Colorado. If your order is shipped outside of the state of Colorado, no sales tax will be charged. Additional county tax of 1.0% will be charged if your order is shipped to Douglas County, Colorado.

• How much does shipping cost?
  If your order totals $300 or more, we offer free UPS Ground shipping to anywhere in the United States. If you would like to upgrade your shipping to 3-day, 2-day or Next Day, please Contact Us for the cost. If you are upgrading and you qualify for free shipping, we will credit you $10.00 for your shipping costs.
  
  If your order totals less than $300, we will give you a shipping cost estimate when you request a quote or place an order.

• Do you ship out of the United States?
  At this time, we will only ship within the United States.

• How do I pay for my order?
  When you place your order, we will send you back an order sheet detailing your entire order. It is very important for you to carefully review this to make sure all names and locations are spelled correctly and all dates and times are correct. When you have confirmed that your order is just as you want it, you may make your payment. We will send you an invoice with your final total in a .pdf format along with three different options on how to make your payment. Do not make your payment until any and all changes have been made to your order.
  
  We accept Visa, MasterCard, American Express, Discover or a personal check.
  
  The first option is make your payment through our secure payment page. You will fill out the form with your invoice number, which will be located on your invoice, the amount you are paying and your credit information with your billing name and address.
  
  The second option is to give us your credit card information over the phone. You may contact us at 720-519-1330.
  
  The third option is to send us a personal check. Please contact us for our mailing address. Your order will be held until your check has cleared our bank.

• What if I need to make a change to my order after I have approved the order and have made my payment?
  We cannot guarantee that changes can be made once you've submitted your payment, so please make sure your order is finalized before making your payment. We will try to do everything we can to accommodate a change you may have, but if printing has already begun there may be an additional charge for any changes.

• How long does it take to receive my order?
  The time it takes to process your order depends on the invitation printing company. Please contact us about your specific order to get an accurate estimate on how long it will take to receive your order. The ordering of a proof will add 2 to 3 days to your production time, or more if your proof is not approved by you in a timely manner.

• What if there is an error in my order?
  When you receive your order, please check it over to make sure you received the items and quantities ordered. Then check to make sure that all of the printed items are exactly as shown on your order sheet, or on the proofs if you had ordered them. If there is an error in your order, please contact us immediately. If the error was made by the printer or by us, we will correct the error as soon as possible at no charge to you.
  
  If there is an error that was made by you (for example, you put the wrong time down for your event) we will work with you to correct the problem. There will be an additional charge for reprinting, but we will try to keep the additional costs as low as possible.

• When should I mail my invitations?
  Invitations should be mailed out four to six weeks in advance of your event.

• How much postage do I need to put on each invitation?
  It is recommended for you to assemble one complete invitation with all of the enclosures and take it to your local post office for them to weigh. They can then tell you the exact amount of postage required for each invitation.

• What is your cancellation policy?
  If you need to cancel your order and printing has not begun, your order will be cancelled and you will be charged for any proof fees incurred plus a $50.00 cancellation fee. If your order has already begun printing, your order cannot be cancelled.

• What is your return and refund policy?
  We do not accept returns on printed or personalized items. If an error in printing was made by us or by the printing company, we will correct the error at no charge to you.