When you receive your order, please inspect and count all items immediately. All shortages must be reported to us within 10 days of receiving your order or we may not be able to replace the missing pieces. If you are reporting shortages, we need to know exactly how many pieces you received, rather than how many you are short. Sometimes you may receive a few extra printed items over the amount you have ordered, although this is not guaranteed. Even if you receive extra items, you may not receive the same amount of extra items.