FAQs

Contact Us

Our contact information is located here.


We are an internet-only business and are not located in a retail store. We are based just outside of Denver, Colorado.


Invitation Questions

Additional envelopes may be purchased in quantities of 25. It is always a good idea to order extras to allow for mistakes made when addressing the envelopes. For invitations that include double envelopes (outer and inner envelopes), you may order just extra outer envelopes or both extra outer and inner envelopes. Prices for additional envelopes vary, depending on the invitation brand, whether you have a printed address on the outer envelope flaps and whether you’ve added envelope liners.


We recommend the following website for wording suggestions.  Select your category and occasion to find suggestions. Wording Suggestions


Some of our vendors provide computerized calligraphy to print your envelopes at the same time your invitation is printed.  These vendors include Checkerboard, Birchcraft Studios and Carlson Craft.  If you are interested in this service, please contact us for more information.


To assemble your invitations, start with the invitation with the printed side facing up.  Then on on top of the invitation, place the direction card, the accommodations card, the reception card and then the response card tucked under the flap of the response card envelope (with the response card facing up).  Then place the stack into the inner envelope, if applicable, with the printed sides facing out so that you can see part of the wording when the flap is not closed.  The inner envelope is then closed but not sealed (it doesn’t have a gummed seal) and placed into the outer envelope, with the inner envelope flap turned against the inside of the outer envelope (the flaps do not both face the same way).  If you do not have an inner envelope, place the stack into the outer envelope, with the printed sides facing out so that you can see part of the wording when the flap is not sealed.


We do not have exact postage information. It is recommended to present a completely assembled invitation to the Post Office for an exact determination of your postage requirements. Remember that all square or vertical envelopes will definitely require extra postage due to their size. Further postage may be necessary based on weight.


Once you have your guest list, count one invitation per household. Adult children should receive their own invitation. Invitation quantities are usually purchased in quantities of 25 (unless otherwise noted), so you should round up to the next quantity of 25 and then add an additional 25. Ordering an additional 25 with your original order is a lot less expensive than ordering 25 later.


It is recommended that the date you should ask your guests to reply by is approximately 2 to 4 weeks in advance of your event.


It is recommended that invitations be mailed out approximately six to eight weeks in advance of your event.


We recommend ordering your invitations at least 3 to 4 months prior to your event in order to have enough time to assemble the invitations, and either address them yourself or have them addressed by a professional calligrapher.

It is also always a good idea to have a little bit of leeway just in case the printer makes an error and an item needs to be reprinted. Although rare, it does occasionally happen.


Our Products

We currently sell invitations and other products by the following vendors:

AR-EN Party Printers
Birchcraft Studios
Carlson Craft
Checkerboard
Krepe Kraft
McPherson’s
Michael’s Invitations
Pioneer Announcements
Special Event Ticketing
Stylart
Tatex
Utpoia Industries


Each brand of invitation has its own set of ink color choices.


Samples are usually available for the invitations featured on our website. A sample invitation will allow you to feel the quality, texture and paper weight of the invitation. Some of our vendors charge a minimal amount for a sample and some do not. Please contact us if you would like to order samples of invitations. We will let you know of the cost, if any. The samples can not be custom printed with your information. Samples will be sent to you either blank or printed with sample wording as shown in the catalog. Samples are ordered from the manufacturer on an as-needed basis, so it may take up to 7 to 10 business days to receive.


Each brand of invitation has its own set of lettering typestyle/font choices.


Most of our invitations are printed using thermography, which is a raised print. Some select invitations can be engraved, which is generally a more expensive printing process. Some of our invitations are printed using a letterpress. Some of our invitations can only be flat printed, usually dark papers. We will always let you know when an item is not printed using thermography.


We’re sorry but we do not have catalogs that we can send out. Our products are in our online catalogs that can be viewed from our website.


Payments

When you have placed an order through our site and enter your payment information, you may have the option of selecting “Contact me for Payment” or “In-Store Payment” as your payment method. If you select this method, we will contact you by email for your payment of your order before proceeding with your order. We will send you the steps for entering your payment through our secure payment page on our website or you may give us your credit card information over the phone.


When you place an order, your credit card will not be processed immediately. We will first review your order and contact you if we have any questions or suggestions, or if we need additional information to complete your order. Once we send your order to the printer for processing, we will charge your credit card at that time. We do require payment in full before we send any orders to our printers.


Credit Cards – We will accept the following credit cards for payment of an order:

  • Visa
  • Mastercard
  • American Express
  • Discover

Personal Check, Money Order or Cashier’s Check

We will accept personal checks, money orders or a cashier’s check for payment of an order. If you would like to pay by one of these methods, please contact us and we will send you further instructions for sending us a check. We will hold your order until we receive your payment and will proceed once the payment has cleared our bank


Placing an Order

If you need to cancel your order and printing has not begun, your order will be cancelled and you will be charged for any proof fees incurred plus a $50.00 cancellation fee. If your order has already begun printing, your order cannot be cancelled.


We cannot guarantee that changes can be made once you’ve submitted your order and payment. We will try to do everything we can to accommodate a change you may have, but if printing has already begun there may be an additional charge for any changes.


When placing an order for invitations through our partnered Carlson Craft site or Birchcraft site, an online preview of the invitation will display when you enter your order information.  An online preview will show approximately what a personalized item will look like including text, font, color and positioning of the imprint.  Online previews are not a final proof as a professional typesetter will make final positioning and sizing adjustments.  The color on an online proof may not exactly match the color of the final printed piece due to differences in monitors. Online previews are available for the invitation only and are not available for other items in your order.


Production time for your order varies, depending on which of the items you have ordered, whether you have ordered proofs, if you are printing Hebrew, etc.  Please contact us for a more accurate estimate on how long it will take for your order.  Times quotes are just estimates and are never guaranteed.  We will do our best to give you an accurate time but cannot be responsible for production or printing delays for any reason.


  • The personalized wording on your order will be set up appropriately by a professional typesetter.  If you’d like to see what the items in your order will look like before it is printed, you may order proofs when you place your order.
  • Proofs may be ordered with your order for any personalized item.  The cost of the proof is added to the total cost of your order.
  • Depending on the brand of the items you are ordering, there is either a flat proof charge for all of the items in your order or a proof charge for each individual printed item in your order.  The cost varies, depending on the brand.
  • A proof is not an actual invitation, or other item, but a black and white or colored copy of the actual typesetting.  It will show the how your wording will be printed in the font you’ve selected.
  • Proofs will be emailed to you in a PDF file.
  • You will receive your proofs approximately one to five business days after you’ve placed your order, depending on the brand.  Items with special set-ups or Hebrew printing typically take an extra few days.
  • Once you receive the proofs, you may make changes if you wish.  While there’s no charge for most changes, there will be a new proof charge if you’d like to see a new proof with the changes.
  • We will ask you for your proof approval (or proof approval with changes) by email before we will complete your order.  Your order will not be printed until we receive your approval.
  • If you would like to cancel your order after receiving your proofs, there will be a $50 cancellation fee plus the cost of the proofs that were ordered.

Pricing

We offer 25% – 35% off of the retail catalog prices on most invitations and announcements (some brands are excluded – contact us for exact discount information). We also will take the same discount percent off of the matching items for your ensemble, including reception cards, response card and envelope sets, informals/thank you notes, printing of your return address and envelope liners.

Some of the prices you will see on our linked sites show the discounted price and some are the prices before the discount is taken. We have clearly marked whether or not the pricing shown is before or after our discount. The final prices will always be the discounted price.

If you are unsure about any of our pricing, please contact us.


We offer what we believe is to be the lowest prices on the internet for the invitations we sell. However, if you find the same exact invitations for a lower price, we will beat any total overall price (merchandise & shipping) that you may find on the internet from one of our competitors. All we would need is for you to provide us with a written price quote that you may have received for the same item(s).

(We reserve the right to refuse any competitor’s submitted price quote at our discretion.)


If you need to re-order invitations or other items after you’ve received your original order, the cost is the same as a new order. If you think you may at all need more when you place your initial order, you should order extras with your original order as it is much more expensive to order more later.


Sales tax of 4.1% will be charged only if your order is shipped anywhere in the state of Colorado. If your order is shipped outside of the state of Colorado, no sales tax will be charged. Additional county tax of 1.0% will be charged if your order is shipped to Douglas County, Colorado.


Privacy Policy

We value your privacy. Please view our Privacy Policy for complete details on how we use the information we collect.


This website is protected with SSL (secure socket layer) encryption, the highest standard in Internet security.


Receiving your Order

Please inspect your order as soon as you receive it. If any of the items are received damaged, please contact us immediately. All damaged items in your order must be reported to us within 10 days of receiving your order. If the damage occurred during shipping, we may be able to assist you in filing a claim with the shipping company. You may have received a few more pieces than you ordered of some or all of the printed items. These extra pieces can be used to replace any damaged items, such as a piece has smudged ink, a folded corner, etc.


If there is an error in your order, please contact us immediately. If the error was made by the printer or by us, we will correct the error as soon as possible at no charge to you. All errors or problems with your order must be reported to us within 10 days of receiving your order. Reprinted orders due to errors made by the printer or by us will be reprinted only with the error corrected and no other changes.

If there is an error that was made by you (for example, you put the wrong time down for your event) we will work with you to correct the problem. There will be an additional charge for reprinting, but we will try to keep the additional costs as low as possible.


When you receive your order, please inspect and count all items immediately. All shortages must be reported to us within 10 days of receiving your order or we may not be able to replace the missing pieces. If you are reporting shortages, we need to know exactly how many pieces you received, rather than how many you are short. Sometimes you may receive a few extra printed items over the amount you have ordered, although this is not guaranteed. Even if you receive extra items, you may not receive the same amount of extra items.


Returns and Refund Policy

Due to the fact that all our products are personalized, all sales are final and we cannot accept returns or offer refunds.  Please research your purchase first by viewing a sample in person and asking any questions about the product before placing your order.


Shipping

The shipping time varies based on the brand of products you have ordered, as the personalized items are shipped directly from the printer.  Your location and shipping method selected will also make a difference on how long the shipping will take.  For a more accurate shipping estimate for your order, please contact us.  (Shipping times quoted are estimates only and are not guaranteed.)


At this time, we will only ship within the United States.


Most orders are shipped by UPS ground.  You may request an upgraded shipping method of 3-day, 2-day or next-day shipping for an additional cost.  If you would like to upgrade your shipping, please contact us and we will give you the upgrade shipping costs for your order.